Customers are the backbone of every enterprise. They are the major reason businesses are made, grow, and even stay in existence, so this is why you should be a better customer to customer agents?

For any business that wants to keep its customers coming back, their customer service has to be top-notched.

You can define customer service as the assistance provided to a customer before, during, and after purchase. An organization wanting to provide error-free customer service will invest as much money in it as they do in aspects such as product development or sales and marketing.

It is a proven fact that the organizations that provide spectacular customer service, tend to be more popular among their clientele than their competitors.

Examples of good customer care behavior could include, quick response time, customers expect speedy response which shows that the service provider is there for them, to give them the best of whatever the set organization has to offer.

Also, to manage customer problems well, you must make sure you are patient enough to help the customer all through the phase of any difficulty to a level of unified understanding.

A customer expects products and services to match his/her expectation, and bad experiences tend to ruin the reputation of any business.

However, customer service personnel tend to be at the receiving end of all this in-between pressure.

The customer service agents are trained to handle whatever situation is thrown by the customers to them, but it wouldn’t hurt you to be a little bit polite to the individual that has been positioned to be of help to you.

Individuals see it as unnecessary to be polite to customer care personnel. In as much as they have the responsibility of being polite and attentive to all of the customer’s needs, customers should still try their best to be polite and easygoing.

we should encourage simple mannerisms such as tipping, good etiquette like saying hello, or being a little bit patient while they work on the issues we bring to them, because hey! customer service agents are people too.

Actions like these tend to even foster better reception from the customer service agent, knowing that you care for them as they do for you builds a good customer and service provider relationship, and this makes customers more than just customers.

Even though not all customers are able to afford the luxury of courtesy_ All the time, this attitude should become more than just an attitude, but a lifestyle because just as kindness generates a ripple effect, being polite can be contagious. You can be more than a customer, but a GOOD customer that companies can serve better.

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creative content writer, Ubuy.NG


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